Covatar
  • 💜Covatar Market
  • Part 1: Purchasing products
    • How do I place the order?
    • How do I pay, and what payment methods are available?
    • What taxes are included in my purchase?
    • How do I apply a promo code or voucher to my order?
    • My discount or voucher code doesn’t work. What should I do?
    • How do I tip my artist in advance?
    • How much do your artworks cost?
    • What currency are the prices shown in?
    • How can I use artworks purchased by you? Do you have license agreements?
    • What’s your refund policy?
  • Part 2: Delivery timelines, service packages, order customization, and add-ons
    • What kind of Covatar digital portraits do you offer?
    • How can I get a full-body portrait?
    • Can I order a digital version of my portrait first and then get it printed later?
    • When and how will I receive my order?
    • I’m short on time. Can I get my order faster?
    • Can I add people or pets to my portrait?
    • How do I choose a service package?
    • I already purchased a Covatar portrait in the past. How can I update it? Can I add a person, change
    • I purchased a group Covatar portrait before, but now I want to receive individual portraits for some
    • How to get a portrait in a specific style?
    • What is included in the digital portrait product?
  • Part 3: About NFT avatars & usage
    • What's an NFT Covatar?
    • What's included in the NFT Covatar packages?
    • I want to get it minted somewhere else. What do I do?
    • Why is minting important?
    • How to pay with cryptocurrency via Coinbase Commerce?
    • How do I link my NFT Covatar to my Twitter account?
    • What's the difference between NFT Covatars and custom NFT collection creation services?
    • How do I upgrade my NFT Covatar with different details, skins, backgrounds?
    • If I have an NFT license, can I use this image for commercial purposes? E.g. printing on t-shits or
    • I don’t want to have an avatar of myself but I have an idea for a character. Can you create it?
  • Part 4: The creation process and receiving the order
    • Will I get to see the portrait before it’s ready?
    • I changed my mind about the style. How can I change the artist who will be working on my artwork?
    • Will I receive a printed version with this digital portrait?
    • What if I don’t like my portrait? What’s your revision policy?
  • Part 5: Corporate, Bulk, and Wholesale Orders
    • I want to purchase portraits for my corporate event
    • Do you offer bulk discounts on portraits?
    • I want to resell your products in my store or marketplace. How do I do that?
    • I’m a wholesaler, retail chain, or distributor. We want to sell your products in our stores! How do
  • Part 6: Other questions
    • How do I contact customer service?
    • Is my personal information secure?
  • Part 7: Need help with graphic design for you or your business?
    • I have an idea for a custom illustration but can’t find the product on the marketplace
    • I want to open an apparel store and need a lot of help with creative prints. Can you do this?
  • Part 8: A content creator? A brand? Let’s partner!
    • You guys are awesome! Who can I talk with about a partnership opportunity?
    • I’ve heard you’re running the Content Creators Support Program. How can I learn more about it and po
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  1. Part 1: Purchasing products

What’s your refund policy?

We offer refunds on open orders without submitted questionnaires and only within a 24 hours window after submitting the questionnaire and reference photos.

We don’t offer refunds on creating artworks due to the nature of the product - it’s made to order. But we’re always happy to help you adjust the artwork, and for portraits, we will ensure that all characters look like themselves.

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Last updated 2 years ago

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