Covatar
  • 💜Covatar Market
  • Part 1: Purchasing products
    • How do I place the order?
    • How do I pay, and what payment methods are available?
    • What taxes are included in my purchase?
    • How do I apply a promo code or voucher to my order?
    • My discount or voucher code doesn’t work. What should I do?
    • How do I tip my artist in advance?
    • How much do your artworks cost?
    • What currency are the prices shown in?
    • How can I use artworks purchased by you? Do you have license agreements?
    • What’s your refund policy?
  • Part 2: Delivery timelines, service packages, order customization, and add-ons
    • What kind of Covatar digital portraits do you offer?
    • How can I get a full-body portrait?
    • Can I order a digital version of my portrait first and then get it printed later?
    • When and how will I receive my order?
    • I’m short on time. Can I get my order faster?
    • Can I add people or pets to my portrait?
    • How do I choose a service package?
    • I already purchased a Covatar portrait in the past. How can I update it? Can I add a person, change
    • I purchased a group Covatar portrait before, but now I want to receive individual portraits for some
    • How to get a portrait in a specific style?
    • What is included in the digital portrait product?
  • Part 3: About NFT avatars & usage
    • What's an NFT Covatar?
    • What's included in the NFT Covatar packages?
    • I want to get it minted somewhere else. What do I do?
    • Why is minting important?
    • How to pay with cryptocurrency via Coinbase Commerce?
    • How do I link my NFT Covatar to my Twitter account?
    • What's the difference between NFT Covatars and custom NFT collection creation services?
    • How do I upgrade my NFT Covatar with different details, skins, backgrounds?
    • If I have an NFT license, can I use this image for commercial purposes? E.g. printing on t-shits or
    • I don’t want to have an avatar of myself but I have an idea for a character. Can you create it?
  • Part 4: The creation process and receiving the order
    • Will I get to see the portrait before it’s ready?
    • I changed my mind about the style. How can I change the artist who will be working on my artwork?
    • Will I receive a printed version with this digital portrait?
    • What if I don’t like my portrait? What’s your revision policy?
  • Part 5: Corporate, Bulk, and Wholesale Orders
    • I want to purchase portraits for my corporate event
    • Do you offer bulk discounts on portraits?
    • I want to resell your products in my store or marketplace. How do I do that?
    • I’m a wholesaler, retail chain, or distributor. We want to sell your products in our stores! How do
  • Part 6: Other questions
    • How do I contact customer service?
    • Is my personal information secure?
  • Part 7: Need help with graphic design for you or your business?
    • I have an idea for a custom illustration but can’t find the product on the marketplace
    • I want to open an apparel store and need a lot of help with creative prints. Can you do this?
  • Part 8: A content creator? A brand? Let’s partner!
    • You guys are awesome! Who can I talk with about a partnership opportunity?
    • I’ve heard you’re running the Content Creators Support Program. How can I learn more about it and po
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  1. Part 6: Other questions

Is my personal information secure?

We never sell your personal information to anybody. We don’t want this done to us, so we never do this to others.

On top of that, we have a lot of standard operating procedures that we use to ensure that only specific people have access to the sensitive information you provide us with.

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Last updated 2 years ago

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